860-647-9191
349 Bidwell Street
Manchester, CT 06040
860-647-9191

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  • Five Star Facility per CMS

  • Five Star Facility for Quality Measures

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Welcome to Westside Care Center

Patrick Neagle, Administrator, Westside Care Center, LLC.

Patrick Neagle

Administrator

Dear Residents and Families,

I would like to welcome you to Westside Care Center.  Our team of caregivers is committed to enriching the lives of the residents we serve.  More than that, we strive to help and assist anyone that comes through our doors.  We understand that placement of a loved one in an advanced care setting is challenging and our goal is to use our knowledge and personal touch to support however we can.  Compassion is our culture at Westside, through every level of the organization. 

My philosophy throughout my career as an Administrator has been to do whatever is necessary to assist others.  I bring that philosophy to our dedicated staff here at Westside, and we are looking forward to showing you our capabilities.  Our customer service is a cornerstone that sets us apart from others.  I ensure that any issues are handled promptly and effectively but furthermore, take a proactive approach to prevent problems from arising.  We are able to accomplish this through teamwork and open and honest communication. Continue reading


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iCare Heartbeat

All the latest news, discussion, and updates from the iCare & Touchpoints Rehab team.

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“My brother was recently at Westside. It brought me a great sense of peace knowing that he was being cared for well; that boundaries were set and followed for his own benefit and the welfare of others…The staff were fabulous. Thank you, thank you for all that this facility does on a daily basis to care for this community. They are angels of strength and compassion.”
~ Sister of Patient SM (February 2018)
“I appreciated everything about them. I liked the compassion. They did good with the timing and dispensing of medications. They are right on point. They gave me extra food. Jackie, the supervisor, was the best. I also liked Anna and Nicole, the aides. I loved every one of them. They were right on point with everything, every one of the staff members on every shift.”
~ Patient MF (September 2017)
“I want to say thank you to my nurse Dalia, she takes good care of us. She was always alert and attentive to our needs. She really cares about doing a good job. I appreciated all that she has done for me and the patients on the unit. We all wanted to nominate her for Nurse of the Month. Many of the staff take the time to focus on the things that are important to us. This is important because what may be a small concern to some may be a big concern for others. I am happy with the care I got at Westside Care Center. This is the best experience I have had at a nursing home thus far. My family who visits often also expressed how pleased they are with this facility. I would absolutely recommend Westside to others.”
~ Patient JC (Sept 2017)
“The staff at Westside were very good to me. I felt very safe and well cared for. I am more than satisfied with all of the services I received here. I loved the physical therapy team, they were very motivating and got me back on my feet. My iRecovery counselor Edwin is excellent, and is a good person, so kind and caring. The iRecovery program helped to cope…and I feel much stronger because of it. I truly feel I am ready to go home and be successful.”
~ Colleen Depaoli
“I had never been to a nursing home before Westside. Once I got here, I felt comfortable to stay a while. The staff is very nice, and I like the recreation here. They have a lot going on. I play bingo the best! My sisters come to visit me on a regular basis, and I have a lot of freedom. People always want to come to Westside, and I always recommend it.”
~ Margie Hudson
“I came to Westside for Rehab after I broke my hip. I really appreciate the staff here because they are excellent, and I am getting better everyday. Therapy gives me strength. I also enjoy making crafts with recreation and I crotchet blankets that I give to others.”
~ Barbara Carlson
“B.J. and I have been friends for about 35 years. Being alone wasn't good for him, so he moved in with us and I have been taking care of him ever since. When it became apparent that I could no longer care for B.J. at home, we decided on another Skilled Nursing Facility. I thought that that place was good, until it closed, and we brought B.J. here to Westside. He was happy here right away! Eric, his Therapist, performed miracles, and got him to walk without any pain! They gave him a special chair that reclines. He's happy. He's always smiling. At the other place, he was sleeping all the time. Here he's up, he reads, and participates in recreation. I think he feels secure. You never see the nurses just sitting behind a desk doing nothing. I know that I made the right decision bringing B.J. to Westside. I never worry about him receiving good care. I would definitely recommend this facility.”
~ Jan Irwin
“They were always willing to lend a helping hand and lend assistance to anything I asked. They seemed to be taking good care of [Resident]. April was very nice and helped us out a great deal. I know they were right in tune with the way they treated him, and I really appreciated that. I would tell them that my experience there was pleasurable. It was a clean place with a knowledgeable staff. They were on top of things.”
~ Responsible Party for Patient WF (April 2017)
“They have very kind people there, and I miss them. They were very good to me. I love everyone there. If I needed some place to go again, I would go back there. I would recommend it to anyone that needed to go there. They are very nice.”
~ Patient LS (May 2017)
“The staff was amazing and gave her very compassionate care. They treated her like an adult, a human being. The director was wonderful. The whole staff was amazing. I would tell them that they are very compassionate. The staff is amazing. I would feel comfortable putting a loved one there.”
~ Patient NC's Family (June 2017)
“I would recommend them 100%. I would tell them that the program is goal-orientated with meeting their needs. They break it down to everything being very specific, time-based, and doable. It includes all of the important factors that are needed. Each individual gets assessed and then they work out a program that's specific to their needs. It's the way everyone pulls together to do the job. I really liked that it was that way. When I went there, I did not think that some of my needs were going to be met, but I was wrong. They were more than met. For instance, I had been told before I went there that I could be there for X number of days and after that, I had to be gone because of my insurance. While I was there, they basically asked if they could look into that for me. Four people came in when I was in physical therapy and said that what I was told previously about the program was wrong and they wanted me to know that I could and should probably stay longer because it would be advantageous to me. I liked that they went above and beyond.”
~ Patient SC (June 2017)
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